Driver / Customer Liaison Officer


Driver / Customer Liaison Officer

Location: Letchworth, Hertfordshire

Salary: Meets national living wage

Hours: Monday to Friday, 7:30am – 5:00pm

About the Company :

Established in 1989 Norton Way Motors is a family run company representing Honda, Mazda, Peugeot, Nissan, Skoda and Kia with dealerships in West London and Hertfordshire. We recognise our employees are our most valuable asset, we aim to create an environment where everyone feels valued, happy and motivated to succeed and grow with the business.

We believe in ‘being the best’ and we only want the best to work with us, we are currently looking for a Driver / Customer Liaison Officer, to join us at our dealership located in Letchworth.

If you have the experience and skills we require please apply today.

Driver / Customer Liaison Officer Responsibilities:

Collection and delivery of vehicles as directed, ensuring all Company procedures are complied with.
Carry out basic vehicle level checks and completion of return vehicle condition report.
To visit the post office or local vehicle licensing office in order to licence cars.
Assist the service department by meeting and greeting customers, answering phones and cleaning cars as required.
Delivery of parts to customers against orders accepted and authorised by parts staff by following documented procedures as required.

Driver / Customer Liaison Officer Requirements:

Experience of working in a similar role is preferred although not essential as full training will be provided
Experience of van/trailer driving ideal, although not essential

Outstanding communication skills
The ability to deliver exceptional levels of Customer services.
Good understanding of local road networks and route planning
Maintain smart appearance
Full clean UK driving licence is essential

Driver / Customer Liaison Officer Benefits:

Flexible holiday.
Child care voucher scheme.
Contributory pension scheme and our Norton Way rewards portal offering retail discounts across the UK.
Employees are also given preferential rates on vehicle purchases, servicing and parts.
We take great pride in our workforce holding a quarterly employee award to further recognise and reward our top achievers.

If you meet the Driver / Customer Liaison Officer requirements and feel the role would be a good fit, then please apply today!