Are you a friendly, helpful and enthusiastic person?
HMRC is looking for dynamic individuals with great communication skills and a can-do attitude to join our Customer Services teams.
At HMRC, we’re focused on getting tax right for everyone.
As a Customer Services Consultant you’ll be at the heart of the frontline services we provide. We really care about our customers and we’re very proud of the level of service we provide. No matter which department you’ll be working in, the customer is always the main focus of everything we do.
In Customer Services we all do our bit to make a difference, whether that’s helping customers with their tax queries, assisting people to get the correct benefits, pursuing debt or making sure trade flows smoothly in and out of the country. The money we bring in helps pay for vital public services such as education, hospitals and emergency services, and we couldn’t do all this without our dedicated workforce.
Our training will help you develop new skills and expertise – you can even gain apprenticeship qualifications which are internationally recognised. You’ll also receive support and help from our friendly and welcoming workforce, all of which will help you reach your potential.
So what do we need from you?
great communication skills – both written and verbal
commitment to providing a brilliant service for our customers
ability to handle both enjoyable and difficult conversations
ability to provide information, quickly and clearly
a real passion for supporting and helping people
We offer competitive pay, good benefits and career opportunities. So, if you have the qualities for the role then we may have the perfect job for you.
Our customer service centres are open 7 days a week 8am to 10pm and we provide customer support during these hours. We are currently looking for people to cover our Evening work. For this vacancy we will require you to work 25hrs per week over 5 days, Monday to Friday covering shifts between 3pm to 9pm. Please only continue with your application if you are able to commit to this work pattern.
We’ll assess you against these behaviours during the selection process:
Managing a Quality Service
Delivering at Pace
Communicating and Influencing